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Privacy Policy

Introduction

Customer trust and benefits are the top priority of our company, and protecting your personal information is important to us. We want you to trust that Lily & Zoe uses your personal data carefully. This page will help you understand our policies regarding the collection, use, and disclosure of Personal Information we receive from users of our site.


Please take a moment to familiarise yourself with our Privacy Policy as it will help you make informed decisions about sharing your personal information with us.


What information is being collected

When you browse and access our website or purchase something from our store, we gather information as a part of the process of providing the service/purchase. We may obtain this information directly from you or it may be collected automatically.

Information you provided for us

 The types of information we collect depend on the nature of your interaction with us,  the choices you make, and the products and features you us     

  • Name

  • Shipping Address

  • Billing Address

  • Contact Number

  • Email Address

  • Debit and Credit Card Information

  • Demographic information  

  • Preferences about the products

  • Log-in information such as username and password

  • Others, information depending on the service, activities, events, promotion, rewards, surveys, etc.


Generally, you are in control of providing information when using our website. You may choose not to provide us with your personal information, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have. but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.


Information automatically collected

When you browse our store, we automatically receive certain information from your computer. This type of information is typically considered non-personal

  • IP (Internet Protocol) Address / Proxy Server

  • ISP (Internet Service Provider)

  • Type of Mobile Device

  • Web Browser Type

  • Computer Operating System

  • Referring/Exit Pages

  • Website actions/activities


We use all of this information to analyze trends among our users to help improve our website and enhance your shopping experience with us.

To protect your personal information, we take precautionary measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.


How We Collect Your Personal Information

We collect information in various ways depending on the nature of your interaction with us. The list below are the different ways, but not limited to the situation to gather information.


How you provide us your personal data

You directly provide us your personal data when you use our websites, products, or services, or interact with us by, but not limited to the following examples:

  • Creating an account / Joining our community

  • Contacting us for support

  • Purchase or Return products

  • Complete a Survey

  • Participate in activities, contest or other promotion

  • Connect with us on social media

  • Make feedbacks, reviews, or other submissions to Lily & Zoe


    How we automatically collect information from your computer

We use website technologies such as “cookies” and “tracking tools” to collect data while you browse and maintain a record of your visit. It will allow our website to remember your settings, trace your action and activities, and store information about them.  We use cookies for the following purpose:

  • Keep track of the items stored in your shopping cart

  • To obtain information about your preferences, online movements and use of the internet

  • To target our marketing and advertising campaigns

  • Help us improve our website and deliver more personalized service based on your online behavior.

  • Improve users experience

  • Help us identify your device for fraud prevention and diagnostic purposes.



The information we obtain from our use of cookies will normally contain non-personal data. But if you would prefer to prevent your device from accepting our cookies, you may follow instructions on your browser on how to do it. However, if you do so, some of our website features will not be functioning well.

We collect personal data from other sources including our trusted partnerships with third-parties. We receive information about you and other users’ interactions with our advertising to measure whether our advertising is relevant and successful. We also collect information about you and your activities from a third-party which may deliver insights about the data we hold.


What will we do with the information we gather

Lily & Zoe collect, process, and disclose your personal data only for specific, well-defined, and limited purposes. When we collect personal information, we ensure that you are well-informed on how and where we intend to use the data we’re asking. 

We collect, process, and disclose your personal data for the following purposes:

To process your purchase, upon checking out on our store, we collect information as a part of the buying and selling process. To verify and conduct a commercial transaction including to administer exchange, returns, or other transactions that you may engage in with LilyEve.

  • To deal with your inquiries and requests, and assess and handle any complaints.

  • For the procedure of contest or promotions that you have participated.

  • To authenticate the identity of individuals reaching us by telephone or any electronic means

  • To provide personalized products, communications, and targeted advertising as well as product recommendations to you.

  • To understand all aspects of costumers’ interests, needs, and wants, and perform data analysis which helps us improve and customize our products, service offerings, communication methods and the functionality of our websites

We will only collect and use your personal data for the purposes mentioned above or any other further purposes notified to you before the processing begins.


Legal Disclosure

We may disclose your personal information if we are obliged by law to do so or when we believe it is necessary to prevent physical harm or financial loss.


What are rights over your personal information

Whenever we ask you to provide us with any personal information, you have the rights over how we will use the data and can exercise these rights at any point. If you share your personal information with us, you may exercise, but not limited to, the following rights. 

  • The right to be informed. You have the right to be well-informed and provided with clear, transparent, and comprehensible information on how we will use your data. 

  • The right to request access.  You have the right to ask us what data we have about you and obtain a copy.

  • The right to rectification. You have the right to correct or update your personal data at any time.

  • The right to have the data deleted. Under certain circumstances, you have the right to request that we delete your data.

  • The right to disapprove. You have the right to object to the processing of your personal information in certain circumstances.


Lastly, you have the right to make a complaint. If you are concerned about a possible invasion with your privacy or misuse of your personal information by us you can contact us to make a complaint.


How long do we keep your personal information

We will keep personal information for as long as necessary for the purposes it is being processed for, or for legitimate business purposes. We may also retain your personal information so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you. 


How can you contact us

If there are any questions regarding this privacy policy you may contact us at


support@lilyandzoe.com