Terms and Conditions

Please read these Terms and Conditions carefully before using the lilyandzoe.com website operated by Lily & Zoe.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using our site and/or purchasing our products you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

These Terms and Conditions also include any new features or tools which are added to the current store. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Purchase

Information Details If you wish to purchase any product or redeem rewards from our promotion, you may be asked to supply details relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Order Duration All orders are processed within 3-5 business days. Delivery of an order may vary depending on the volume of order and the courier delivery time. Most of the time, orders process faster than that but we can’t guarantee a faster processing time.

Our Company also hand-crafts our products which may cause a few days to delay due to the high volume of orders. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Products Handling Keep all skincare and aromatherapy in a cool place without direct sunlight, the hot temperature may cause damage to your products.

Shipping

We deliver your order at the shipping address you provided us, Lily & Zoe is not liable for any lost products due to incorrect and inaccurate details you gave us. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information that you provide to us. All the terms in delivery are governed by Lily & Zoe's shipping Policy. To view our Shipping Policy.

Return Policy

If you have experienced an issue with your order, or any dissatisfaction, please contact our Customer Service team at support@lilyandzoe.com

IMPORTANT:

We are unable to offer exchanges at this time.
Cancellation requests are not guaranteed.
We are not responsible for packages once they leave our warehouse.

For these reasons, we ask that you double-check your orders to confirm that they are correct. If you have any questions prior to ordering, please send us an email to support@lilyandzoe.com- we're happy to help!

Content Errors and Omissions Disclaimer

While we have taken every precaution to ensure that all the information on this site has been acquired from reliable resources, errors can still occur. We are not responsible if the information on this site is not accurate, complete, or current. All facts, details, and recommendations on our website are for information purposes only and are not intended to diagnose, prescribe, or replace the advice of professionals. Any reliance or dependency on the content of this site is at your own risk.

Testimonial Disclaimers

Customer feedback is their own personal perception and expectations from a particular product. We take no responsibility and assume no liability for any comments posted by the client or any third-party.

When you became part of our community or buy our products, as part of joining or purchasing process, we collect your personal information such as name, address, contact number, and email address. Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here

Links To Other Web Sites Our Service may contain links to third-party web sites or services that are not owned or controlled by Lily & Zoe.

Lily & Zoe has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Lily & Zoe, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.